Haughton Thornley Medical Practices free up 18 hours a week with eMR+

Haughton Thornley Medical Practices in Manchester look after 12,700 patients over two sites. Having such a large patient list means the sites need to run as efficiently as possible to meet demand.

Practice staff found they were struggling to keep up with the growing number of SARs and medical report requests from insurers, DWP, solicitors and other third parties, averaging between 15 to 20 requests each week.

Despite allocating 12 staff hours and at least six GP hours a week to processing reports, keeping up with the influx of requests was putting additional strain on staff working remotely due to COVID-19 measures. With limited access to practice resources, it was difficult to provide patient information in a variety of formats for different organisations. Some instructions weren’t 100% clear which could lead to confusion and errors.

Deborah Smith, practice manager, and Lorraine Hall, finance officer, saw eMR+ as a logical solution to free up time and reduce stress within the practice. Lorraine says, “It was a no-brainer for us. Our admin team used to spend hours every week struggling to complete reports, and now it takes just five minutes each morning. We send our instructions to the eMR+ team who manage the entire process, including same day response and payment management.

“We were using eMR within the practice before making the move to eMR+, so were already confident in the software’s ability to accurately auto-redact and double-check patient data, making sure reports are GDPR-compliant before securely sharing them with third parties. Now we don’t need to interface with the software at all and it saves our GPs valuable time.

eMR+ has made our lives so much easier. There’s no more stress or worry about not meeting deadlines. We’ve had positive feedback from insurers that they’re happy with the improved level of service too.

“The team at medi2data has been outstanding. From quick set up to ongoing support, we’ve been overjoyed with the level of service. They’re always there when we need them.” 

Lorraine would recommend eMR+ to other practices, saying, “GP practices simply don’t need to spend time and worry processing these reports. Why bother?

“It can sometimes be difficult to give up the control of managing certain tasks within a practice environment, but we’re delighted we made the change. Staff time is reallocated to other tasks, GPs are happy they don’t have the extra admin, and third parties are happy that they’re getting accurate reports quicker than ever before.

I’d recommend eMR+ to any practice to remove the hassle of medical reporting. It’s free for GP practices to use and saves hours of admin every week. It’s an absolute no-brainer!

South Reddish Medical Centre

An interview with Cheryl Mee, operations manager

How has eMR changed the way you work within the practice?

Before using eMR we had to do a lot of photocopying and printing out which took a lot of time. We also used recorded delivery which was a cost to the practice.

With eMR, I create the reports and send them to the GP to check and approve. It takes about 20 minutes from start to finish.

Cheryl Mee, Operational Manager, South Reddish Medical Centre

Depending on the size of the file the whole process could take 1-2hrs. Then the GP needed to go through all the letters to check redactions which was time-consuming. Turn around times weren’t good either as they would often take weeks.

It’s really easy to use, very straight forward, I’ve not needed any additional support. I am taking on a new member of staff soon, so I will be training them to use it too.

How are patients reacting to receiving their records online?

I’ve not had any feedback or queries, which means everything is going well!

I think it’s a really good system and have already recommended it to other practices.

Cheryl Mee, Operational Manager, South Reddish Medical Centre

Wrekenton Medical Group

SARs completed in half the time

We spoke to Kirsty Hutchinson at Wrekenton Medical Centre to find out how eMR was making a difference to the way they work.

How has eMR changed the way you work within the practice?

“Before eMR, there was a lot of printing and photocopying, and we would have to use overtime to complete the number of requests we were getting in. Now we can do it all within the four-hour shift. So, we’ve moved from eight hours of work to four – cutting the time we spend on SARs in half.

It’s also helped to develop more robust practice protocols. We are getting a lot more requests relating to PIP claims and Universal Credit- so we are being very clear about producing one copy for them. We will be scanning all our paper copy notes over the coming months, so we know it will work for us even better then.”

We had tried another system, but it was too complicated to use so we didn’t bother. This one is much more user friendly.

Kirsty Hutchinson, Wrekenton Medical Group

How many SARs do you do per week?

“It varies from five to 15 per week.”

Is there anything else you would like to add?

“We had tried another system but found it too complicated so didn’t use it. This one is so much more user friendly. We are showing it to other practices in the area. I’m impressed by the chat function. I get a response in minutes. The support team are very good – even with theoretical questions.”

The layout of the final report looks a lot better than the one we used to print out, so we are very happy with that.

Kirsty Hutchinson, Wrekenton Medical Group

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