‘It’s cut our time in half. We used to spend around 8 hours a week on SARs we now do it in a single 4-hour shift’
Kirsty Hutchinson. Wrekenton Medical Group
How has eMR changed the way you work within the practice?

‘Before eMR there was a lot of printing and photocopying and we would have to use overtime to complete the number of requests we were getting in. Now we can do it all within the 4-hour shift. So, we’ve moved from 8 hours of work to 4 -cutting the time we spend on SARs in half.

It’s also helped to develop more robust practice protocols. We are getting a lot more requests relating to PIP claims and Universal Credit- so we are being very clear about producing one copy for them. We will be scanning all our paper copy notes over the coming months so we know it will work for us even better then.’

How many SARs do you do per week?

‘It varies- from 5 to 15 per week.’

How are patients reacting to receiving their records on-line?

‘No problems at all. They get it instantly so it’s working well.’

Anything else you would like to add?

‘We had tried another system but found it too complicated so didn’t use it. This one is so much more user friendly. We are showing it to other practices in the area too. I’m really impressed by the chat function. I get a response in minutes- the support team are very good- even with theoretical questions.’

‘I’m really impressed by the chat function. I get a response in minutes- the support team are very good- even with theoretical questions.’Kirsty Hutchinson
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‘We had tried another system, but it was too complicated to use, so we didn’t bother. This one is much more user friendly.’
‘The lay out of the final report looks a lot better than the one we used to print out, so we are very happy with that.’Kirsty Hutchinson
How has eMR changed the way you work within the practice?

‘Before using eMR we had to do a lot of photocopying and printing out which took a lot of time. We also used recorded delivery which was a cost to the practice.

Depending on the size of the file the whole process could take 1-2hrs. Then the GP needed to go through all the letters to check redactions which was time consuming. Turn around times weren’t good either as they would often take weeks.

'With eMR, I create the reports and send it to the GP to check and approve. It takes about 20 minutes from start to finish.'

We did have a few teething problems with the first one but since then everything has been fine. It’s really easy to use, very straight forward, I’ve not needed any additional support. I am taking on a new member of staff soon, so I will be training them to use it too.’

How are patients reacting to receiving their records on-line?

‘I’ve not had any feedback or queries, so I am assuming everything is okay.’ 

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‘I just think it’s a really good system. I have already recommended it to the practice I used to be at-as I know they will want to use it.’Cheryl Mee, Operational Manager, South Reddish Medical Centre