How has eMR changed the way you work within the practice?
‘Before eMR there was a lot of printing and photocopying and we would have to use overtime to complete the number of requests we were getting in. Now we can do it all within the 4-hour shift. So, we’ve moved from 8 hours of work to 4 -cutting the time we spend on SARs in half.
It’s also helped to develop more robust practice protocols. We are getting a lot more requests relating to PIP claims and Universal Credit- so we are being very clear about producing one copy for them. We will be scanning all our paper copy notes over the coming months so we know it will work for us even better then.’
How many SARs do you do per week?
‘It varies- from 5 to 15 per week.’
How are patients reacting to receiving their records on-line?
‘No problems at all. They get it instantly so it’s working well.’
Anything else you would like to add?
‘We had tried another system but found it too complicated so didn’t use it. This one is so much more user friendly. We are showing it to other practices in the area too. I’m really impressed by the chat function. I get a response in minutes- the support team are very good- even with theoretical questions.’
